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FAQs

  1. Q: Do you have [brands + models] in stock?
    A: Please visit bidding list, price negotiation list and presale list to search the models you want to enquire, or send the information, together with your registration information to wholesale@gyhk.com. We will assign one of our sales executives to follow up on your enquiry.

  2. Q: How much is [brand + model] in your stock? Please send a quotation to me.
    A: Please provide your purchase information to facilitate buying process such as (a) types of stocks (b) brands (c) models (d) grading and detailed conditions (e) quantities (f) target unit prices and (g) shipping deadlines.
    (Please find guide and examples of providing purchase information at the end of this webpage.)
    Upon receiving the above information, we will negotiate with you the best prices that are suitable for you or assist you to bid at auction if you require.

  3. Q: Is there any quotation in your bidding list? I don't fully understand it, especially the terms in it. Could you please explain them to me?
    A: Our bidding list only provides brands, models, grades and quantities, without quotations. The used mobile phone bidding list, the draft version of 14-Day Lot 1 (without grades provided) and 14-Day Lot 2 (if any) are published one day ahead of scheduled bid dates. The final version of 14-Day Lot 1 (with sub-grades provided) is published at noon on bid dates, being separated into part 1 and part 2. Below is the explanation of the frequently-used terms in our bidding list for your reference:

    Term Explanation
    14A 14-Day Grade A
    14B 14-Day Grade B
    14C 14-Day Grade C
    No Power Cannot power up
    With code With unlocking code
    Code Arrived The unlocking code has arrived.
    Code Not Arrived The unlocking code hasn't arrived.
    Low Unlocking Fee Customers only need to pay a small fee to unlock mobile phones.
    Energized with electricity Energized with electricity during testing
    Not Energized with electricity Not Energized with electricity during testing
    Code inspection while payment is being made Customers need to check if the mobile phones have unlocking codes while payment is being made.
    Mixed Tablets The stocks of tablets with several minor brands mixed up
    Mixed Routers The stocks of routers with several minor brands mixed up
    ATT The supplier is AT&T
    iCloud iCloud lock, namely, ID lock

    If any enquiry on bidding list, existing customers can contact your assigned sales representative directly, the potential customers can send your contact information, such as your name, contact number, Email address, and instant communication account, and the channel through which you get to know our company to wholesale@gyhk.com. We will assign your enquiry to one of our sales representatives to follow up.

  4. Q: Is there any quotation in your stock list for price negotiation? I don't fully understand it, especially the term "iCloud". Could you please explain it to me? In addition, please tell me the sub-grades that certain models belong to.
    A: Our stock list for price negotiation only provides brands, models and quantities, without quotations and sub-grades. "iCloud" stands for iCould lock or ID lock.
    If any enquiry on the sub-grades of certain models in the stock list for price negotiation, existing customers can contact your assigned sales representative directly, the potential customers can send your contact information, such as your name, contact number, Email address, and instant communication account, and the channel through which you get to know our company to wholesale@gyhk.com. We will assign your enquiry to one of our sales representatives to follow up.
  5. Q: Can I just buy one piece? 
    A: We don’t sell one piece because we are a wholesaler, not a retailer. 

  6. Q: How can I see your stocks and check their quality?
    A: You can come to our headquarters in Hong Kong for onsite quality inspection. If you can’t come to Hong Kong, please consult your assigned sales representative who will inspect stocks for you.

  7. Q: I want to go to your Hong Kong office. What is your company’s address? How can I get there?
    A: Our company’s address is 5/F, 7/F, 8/F, 11/F, 12/F, Woon Lee Commercial Building, 7-9 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong, 10 - 15 minutes’ walk from Hung Hom Station (Exit D1), MTR East Rail/West Rail Line. Our Main office is at 12/F and business hour is between 10AM and 6PM from Monday to Saturday, Hong Kong Time.
    If you don’t know how to walk from Hung Hom Station to our office, please visit Google Map, call our general line at (852) 2377 9612 or consult your assigned sales representative.

  8. Q: I want to buy from your company. What steps should I follow?
    A: Bidding, Price Negotiation, Presale and Preorder are our four major sales formats. To refer to the process of each sales format, please visit Bidding Process & Arrangement, Price Negotiation Process, Presale Process and Preorder Process.

  9. Q: I want to participate in your bidding process, but this is my first time to do so. What steps should I follow?
    A: Please send your name, contact information, your purchase information to facilitate bid process such as (a) types of stocks, (b) brands (c) models (d) grading and detailed conditions (e) quantities (f) target unit prices and (g) shipping deadlines to wholesale@gyhk.com. Upon receiving the above information, we will assign one of our sales executives to assist you.
     
  10. Q: If I’m unable to come to your office and cannot bid onsite, what should I do?
    A: If you cannot come to our HK headquarters to bid onsite, you can also bid through your assigned sales representative who will inspect stocks and bid on behalf of you.

  11. Q: What is the bidding result of this auction? When and how can I know it?
    A: The bidding result of each auction is generally announced in the evening of bid dates. The customer number of each winner of used mobile phone, used PC auction will be posted outside our office door at 5/F, and the 14 days mobile phones and all the other stocks at 7/F, published on this website, as well as shared to all the contacts of WeChat ID gytelecom. Your assigned sales representative will also notify you by phone, email or instant communication if you win a bid. You can also call your assigned sales representative if you want to know the result as soon as the deals are confirmed or for any queries on the bid result.

  12. Q: If I want to buy from your company, how should I pay?
    A: We accept payment by cash and TT in USD and HKD only. Receipt must be provided before the next business day once deal is confirmed.

  13. Q: Does your company have sales offices or agents in overseas other than Hong Kong?
    A: We don’t have any sales office or agent in other regions except Hong Kong, as our Hong Kong Headquarters is responsible for sales.

  14. Q: What is your company’s phone number?
    A: Our general line is (852) 2377 9612. For more our contact information, please visit Contact Us.

  15. Q: When are your office hours?
    A: Our company's office Hours are 10:00am to 6:00pm, Monday to Saturday in Hong Kong Time.

  16. Q: After I leave my enquiry by WeChat, when will I get your reply?
    A: If you leave an enquiry through WeChat public account GY-Eng or WeChat ID gytelecom, our customer service representative will reply to you by WeChat at his/her earliest convenience during office hours, who will ask for your contact information such as your name, address, contact number, WeChat ID or other instant communication account, the channel through which you get to know our company for customer registration, answer your simple or general questions, and send the webpage links of FAQs, Customer Guide and Bidding Process & Arrangement for your reference. After collecting your contact information, he/she will then assign your enquiry to one of our sales executives to follow up. Your assigned sales representative will reply to your enquiries during office hours. As all our sales executives are very busy on bid dates, your assigned sales representative may reply to you the next day after the bid date. We apologize if there is any delay in responding.

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Purchase Info Guide:

  1. Major Stocks: Please choose from Major Stocks.
  2. Grading: Please choose from Grading System.
  3. Quantities: Please put down estimated quantities.
  4. Target Unit Prices: Please put down your offer prices.
  5. Shipping Deadlines: Please put down shipping deadlines if you require.

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Purchase Info Template (Examples provided)

Type Grade Brand Model QTY or Regular Supply Requirement Target Unit Price (Please mark currency.) Shipping Deadline (dd-mm-yyyy) Remark(s)
Mobile Phone N. New Apple iPhone 6 50 pcs/week HKD XXX 5-4-2015  
Mobile Phone 14A Apple iPhone 5S 300 EUR XXX /  
Mobile Phone B Handset Samsung N9100 100 pcs/month USD XXX /  
Mobile Phone SSA HTC One M8 50 pcs USD XXX /